How to get Help
Friday, March 28th, 2008I asked Mr JM about his work – he does Helpdesk for an Aged Care company. He says he helps people to use their computers; they call him a Desktop Support Engineer. Specifically I wanted to know what is the best thing for people to do before they call for help.
His response? ‘If the computer is not responding, NOTHING!’
What he means is that, quite often, things are recoverable if help is called before anything changes. But mostly computer users will fiddle and try to fix things they know little about and in the process spoil the chances of getting back the document or data.
Of course, if your computer has given the much talked of BSOD, (Blue Screen of Death) there isn’t likely much you could have done.
He also thinks that not enough people (more…)







Memory or RAM: The Computer loads instructions from programs and executes them to give you results. RAM is the area where it does the processing. The more RAM, generally, the less to and fro the chip (CPU) has to do to get things done, so the faster you get your results. 

In Part One of
If you’ve had a computer for more than six months I just know you’ll know the feeling – it seems that wonderful zippy machine you paid your hard-earned cash for has decided to ensure you work out your karma by learning the ultimate in patience. Everything takes time – it seems like each day the same tasks get slower.